Incident Management

Service Now’s Incident Management application provides a set of streamlined tools that will quickly and efficiently restore services in the even of service degradation or an unplanned service outage. Incidents can be captured and prioritized through a number of channels including the self-service portal, email, phone calls, incoming event notifications and chat.

Your enterprise can automate the assignment of, escalation and notification to appropriate teams. All activity is logged for audit and transparency purposes. Resolution time is also minimized with integration to knowledge articles. High service levels keep all incident management work on track.